Terms, Damage & Refund Policy

• Prices are per load, as shown on our price list and on the order form.
• We weigh every bag at the shop. If it holds more or fewer loads than you booked, we charge or refund the difference. A refund never takes an order below one load.
• You pay when your laundry is delivered, by cash, bank transfer or another payment method we offer. Nothing is charged upfront unless you choose to pay in advance.

• Orders placed before 4:00 PM (Bangkok time) are delivered back the same day. Orders placed later are delivered the next day.
• If traffic, weather or other events outside our control delay a delivery, we will tell you as early as we can.

• Please empty all pockets. We are not responsible for cash, jewellery, electronics or other items left in pockets, or for damage they cause.
• Do not include dry-clean-only, leather, suede, silk or other items that cannot be machine washed, unless we have agreed to it in advance.
• Items that may run colour should be marked or booked with separate washing. We wash according to care labels where they exist.

Problems are rare, and most can be fixed without any cost to you. If something is wrong, contact us within 24 hours of delivery on WhatsApp or by e-mail, with photos. Please keep the item as it was delivered, without washing or wearing it.

We first try to put it right: re-washing, treating or repairing the item at no charge. If it cannot be fixed, or an item is lost while in our care, we pay compensation of up to 10 times the price of the load the item was washed in.

We are not responsible for:

• normal wear, fading, pilling or shrinkage of items with no care label, or washed as the label allows
• colour running from items that were not marked or booked for separate washing
• damage to buttons, zips, sequins or decorations that cannot withstand normal washing
• damage that existed before pickup, or stains that do not come out
• items left in pockets, or damage they cause
• claims made more than 24 hours after delivery

• You can cancel free of charge any time before we pick up. If you paid in advance, we refund the full amount.
• If you are not happy with how something was cleaned, tell us within 24 hours of delivery and we will re-wash it free of charge.
• Weight differences are refunded as described in section 1.
• Refunds go back the way you paid: cash or bank transfer within 7 days, or card payments to the same card. Card refunds can take up to 14 business days to appear, depending on your bank.

We may update these terms from time to time. The version on this page on the day you place your order applies to it. These terms are governed by the laws of Thailand.

Questions? Contact us or send us an e-mail.